The rule book of the West Jordan depot · Last revised September 2026
MTVan Can LLC, with its dispatch address at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US), arranges freight movement for trade customers by planning multi-drop van routes and courier groupage departures across the West Jordan region. These terms set the rules that govern that work, whether a task is booked through this website, agreed over the phone line +12398804549, settled by an exchange of notes at the depot, or confirmed by email from notify@mdtgroup.mom. Reading them takes a few quiet minutes and prevents a great deal of later confusion. Booking freight through the depot is an acceptance of the conditions written here, so please read the terms that follow before you entrust a single box to the bay.
By requesting a quotation, by booking a departure, by sending a parcel with the depot, by opening and using this website, or by contacting the depot through any of the addresses printed in these terms, you agree to be bound by the rules that follow. If you act on behalf of a company or another organisation the agreement runs between MTVan Can LLC and that organisation, and you confirm that you hold the authority to bind it to these terms.
If any single condition here is unclear or unwelcome, please raise it with the depot before freight moves rather than after. Silence followed by a paper trail is never as comfortable as a conversation held before the first collection. The depot holds the same terms up to itself, and expects the same honesty in return, because a route planner who cannot read its own rule book is no safer custodian than a customer who ignores one.
In these terms the Company means MTVan Can LLC, a trade freight service with its dispatch address at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). The wording you means the person or organisation that books freight, requests a tariff, or uses the website, together with any authorised representative acting on that account. Consignment, freight and goods all mean the item or items handed to the Company for carriage.
We carry regional trade freight using light vans on planned multi-drop routes and through the practice of courier groupage. Our website is published and maintained for the Company by the developer MDT Groups. None of that sentence shifts any duty from the Company to the reader, but it is helpful to know who stands behind the page you are reading now, and whose name answers when a question is asked.
Across the West Jordan region the Company arranges and carries trade freight through six connected disciplines described in full on our services page. They are planned multi-drop van routes that touch many stops in one ordered day, courier groupage that shares vehicle space fairly between several customers, same-day trade runs aimed at finish-of-day receivers, palletised van freight that keeps a unit load intact, warehouse cross-dock transfer between vehicles in a single shift, and delivery notifications that advise the booking customer at each milestone.
The list of services is a promise of what the Company does, not an open invitation to treat a vanned parcel as if it had been consigned to a heavy haulage house. A regional van service is chosen for speed, nimbleness and a personal route, and the charges and limits below reflect that nature. Where a consignment genuinely needs a bigger machine or a national network, we say so plainly and point the customer to the right kind of carrier rather than stretching a light van past its honest duty.
A booking is complete when the depot accepts a clear instruction from you, whether that instruction arrives by the contact form on this website, by email to notify@mdtgroup.mom, by a phone call to +12398804549, or by a written note handed in at the address above. Acceptance may be voiced on the phone, returned by email, or confirmed on a tariff document, and from the moment of acceptance a contract exists between you and the Company for the work agreed.
For the booking to stand on firm ground you must give the depot an accurate picture of what is being moved. That means describing the goods honestly, giving the true collection and delivery places, stating any deadlines you rely on, and confessing to any quality of the freight that might make the difference between a smooth run and a difficult one. A booking built on a half true description is a contract built on sand, and the deposit will be no firmer anchor when it shifts.
Every job deserves its own honest price, so the depot quotes each booking against the freight described rather than applying a single blunt board rate. A quotation will state the charge for the run, the distance or the space it covers, the timing promised or declined, and any surcharge that honest planning reveals, such as a tail lift needed far from a dock or floor freight carried up steps with nobody on the far side to help.
A quotation is what the freight as described should cost. If the goods delivered for loading turn out to weigh more, fill more space, need more labour or travel further than the booking said, the depot reserves the right to adjust the price to match the reality and to tell you so at once. No one enjoys a surprise on the invoice, so the Company would rather flag a changed job while it is happening than present it as a fair accompli on settlement day.
Charges fall due as agreed at booking. For a one off trade run payment is normally due before or at collection on the day, settled by an agreed method such as a secure card payment in advance or a bank transfer against the tariff. For a standing weekly customer the Company may open an account on agreed credit terms, with invoices issued against each settlement period and falling due on the date printed clearly on the invoice.
Where an invoice is not settled by its due date the Company may pause further departures until the account is current, and may charge the reasonable costs of chasing a debt in arrears as the law allows. The purpose of this condition is not to punish a good customer who is briefly delayed, and the depot stays open to arranging a sensible payment plan with anyone who writes early rather than hiding late. Early, honest words always earn more patience at the desk than a silent missed date.
Plans change, and the Company understands that freight is rarely immune to the weather of business. You may rearrange a booked departure without charge if you give reasonable notice before the van is committed, because a route reshaped early costs little. A change made within a short window of departure, or a cancellation after the vehicle has been turned round to collect your freight, may carry the cost of the space that can no longer be sold to another customer.
The exact cancellation terms for your booking will be stated on the tariff so there is no guesswork at settlement. Where a change is requested by the Company because the depot must re-plan for operational need, the Company bears the reasonable cost of the adjustment rather than passing it to you. In both directions the guiding hope is fairness. Neither side should profit from a change the other side could not have foreseen with a decent measure of notice.
Freight that has travelled half its journey before it reaches the depot is freight that is easy to carry, so a tidy handover is a shared duty. You agree to have the goods ready and available for collection at the agreed place and window, to allow the vehicle access that a reasonable van needs, and to make sure the goods can be handled without risk to the driver, the vehicle or other freight in the bay.
You also agree to provide whatever documentation the goods lawfully need, to name a correct and current receiver and delivery point, and to tell the Company about any characteristic that affects carriage, such as a heavy one man lift, an item too wide for the van door, or freight that will leak, sweat or rust if it stands on a firm polish floor. A little honesty at collection spares both sides a great deal more trouble than a sticker can fix at the far end.
Every item must arrive at the bay packed strongly enough to survive a route without shedding its own protection. The depot can pad a fragile box and warm a nervous consignor, but it cannot build a reliable outer layer for a parcel that arrives already doubtful. Packing is your duty, using material suited to the weight and the journey, and re packing anything too weak for travel is a right the Company reserves and may charge for openly.
Each consignment must carry a clear label naming it, its destination and the booking it belongs to, so that a groupage manifest never has to guess. Where an item would benefit from printed handling marks, such as a fragile arrow or a keep dry note, those marks help the crew load with the right intention and we encourage them. A label read in the daylight of the depot is cheap insurance against a parcel pointed the wrong way down a road.
The Company carries legitimate trade freight and keeps a sensible exclusion list that protects the driver, the vehicle and the receiving trade. We do not carry goods that are unlawful to transport, dangerous to the degree that needs specialist licensed handling, or so fragile, perishable or hazardous that a light van route cannot carry them with honest safety.
The list is not exhaustive, and doubt is resolved in a cautious direction. If an item sits near the edge of the rules you must declare it at booking, because a declaration made in daylight lets the depot either govern it properly or decline it gracefully. An undeclared prohibited item found on a route is a serious matter, and the Company may refuse it, set it aside, or end the run that carries it, with the cost of that disruption resting where the concealment sits.
From the moment goods are accepted at collection until they are released to the receiver at delivery, the Company takes on a duty to move them with reasonable care. Goods are loaded with attention to weight and fragility, secured so they do not shift on a turn or a stop, and kept as dry and as clean as the ordinary conditions of a van route allow. The care promised is that of a competent regional carrier, which is not the same as a promise that nothing can ever move against its driver.
Should damage occur despite that care, the Company will face it honestly rather than hide behind fine wording. The receiving side should sign a note of any loss or damage at the moment of delivery, because a note made then is worth more than a letter written a fortnight later. Acting promptly, openly and with everyone keeping the same evidence is the single best route to a fair settlement, and the rest of these terms describe the limits within which that settlement is reached.
Where a delivery window is agreed it is promised as a carefully planned target, not as an unconditional guarantee that no road, dock or handover could ever move it. Multi-drop routes are built to meet their windows by ordering stops and allowing sensible running time, and the Company honours those plans with real effort. If a delay does appear, a delivery notification will carry an honest revised word so the receiver can re-plan rather than stand waiting.
Time sensitive freight deserves a straight answer, and the depot gives one. If a deadline is truly critical to your business you should say so at booking and pay for the priority that makes delivery of it realistic. A general trade parcel booked at standard rates cannot honestly claim a same-day faith simply because the word same-day appears nowhere on its paper. The tariff tells you what the timing is worth, and the Company delivers against that bargain in good faith.
Sometimes the far side of a route does not behave. A receiver may be shut on an unexpected holiday, a loading bay may be booked solid, an address may be wrong, or a household may simply not answer the bell. When a delivery cannot be completed the driver makes a genuine attempt to reach you for direction, and if no direction is available the goods are brought back to the depot and held under your instruction while we work out the best next step.
Freight held because delivery failed is your freight, and the sensible charge for the attempted run and any second attempt is yours to meet unless the failure was clearly ours. A wrong address supplied by you, a receiver who would not accept, or a refusal that paperwork should have prevented all carry their honest cost. We will never hold your goods against a nonsense ransom, but the Company is not a free storehouse, and freight parked in the bay while its owner decides has a rent on it.
Every completed delivery earns a proof, recorded at the kerb or the dock with the time, the place and the name of the person who took the goods in. That proof is the honest near of a consignment, the document that answers a customer enquiry and closes the loop of a booking made in good faith days before. Delivery notifications draw the running progress of your freight, and the signed proof at the end is the sheet that no longer needs chasing.
A proof of delivery carries the weight of the moment in which it was made. If your receiver believes a note is wrong they should say so while the evidence is still warm, and the Company will look into the matter fairly. A claim about a delivery that was signed without complaint, made weeks later, is naturally harder to weigh than a doubt raised at the door, so the prompt, documented path always serves the customer best.
If goods are lost or damaged while in the care of the Company, the Company will put the matter right for a customer who has followed the rules of the booking. A claim must be reported without delay, presented with the packing slips, the tariff and whatever evidence supports it, and confined to a reasonable statement of what happened. The receiving side noting a problem on the delivery sheet is the first stone of that evidence for both parties.
Settling a claim is an act of judgement rather than of generosity. The Company answers for the value the goods genuinely held and the loss genuinely suffered, measured against the packing, the declared value and any standard carriage limit in force at the time. Compensation never becomes a windfall for goods whose value was never stated, nor a reward for freight that was loaded in a way itself to blame for the damage it found. Honest freight declared honestly is the road to an honest settlement.
The regional tariff the Company charges reflects the modest value of most trade freight and the care a dedicated route can give, and our liability is capped to match that honest bargain except where the law compels otherwise. Unless a higher declared value is agreed and insured in advance, the Company answer to you is limited to a reasonable figure per consignment or per kilogram as set out on the tariff for the booking.
Neither the Company nor the site maintainers MDT Groups accept liability for loss of profit, loss of a business opportunity, or indirect or consequential loss rising out of a delay or a damaged consignment, where such loss goes beyond the freight itself and is not within the reasonable reach of a tariff sized service. No limit in these terms ever reduces a duty a court says cannot be contracted away. Within the law, however, the tariff both sides agreed is the honest measure of the risk each assumed.
Freight worth more than the standard limit deserves its own insurance, and the Company helps arrange it rather than merely citing a ceiling. If you need cover above the ordinary tariff limit, declare the true value at booking and ask the depot to quote insurance against its terms. That added cover is charged openly and gives a peace of mind the basic tariff rate was never priced to buy.
Where higher value cover is declined by you after it was offered, the standard limit stands and is clearly the line that governs. The Company would rather write one short email explaining that a valuable consignment sits beyond the standard limit than watch a claim for ten times that limit arrive after a difficult route. Declared value, honestly advised insurance and a shared understanding of the limit before the bay door lifts are the quiet foundations of a settlement neither side dreads.
You agree to hold the Company harmless against claims, costs and losses that arise from your own failure to meet these terms. That duty covers a misdescription of goods, an undeclared hazard, freight that damages other freight or the vehicle because it carried the booking described, or a receiver instruction given by you that the law or health and safety rules could not support.
An indemnity is not a blank cheque handed over without thought; it runs only to the extent your own act caused the harm, and it never excuses the Company from its own duty of reasonable care. In plain terms, the side whose conduct caused the trouble answers for it. If your packing was the failing, the claim belongs to you; if our handling was the failing, the claim belongs to us. The line between the two is drawn honestly, with evidence as the referee.
No route can outrun a road washed out by storm, a bridge closed by emergency, a strike on a supply line, or a public order that stops freight in its tracks. Where disruption of that kind genuinely prevents the Company from fulfilling a booking, the Company is excused from that performance for so long as the event blocks it, and will tell you plainly what has happened and when a new run can be drawn up.
An event beyond control excuses delay; it does not cancel your freight forever or release the Company from every reasonable effort to find another road. Where the disruption passes quickly the original plan resumes at the first honest opportunity. Where it will clearly outlast the usefulness of the booking, either side may end the contract fairly, with money paid for work not done returned and money earned for work genuinely carried retained. The depot and the customer both bend, and neither should break.
The words, layout, tone and planning advice on this website belong to the Company and the developer MDT Groups that maintains it. Readers are welcome to enjoy the editorial content, to print a tariff for their own desk, and to share a link to a service page with a colleague who needs it. Those kindnesses come with one boundary: the content may not be copied wholesale, republished as your own, or scraped to train the appearance of a rival page without permission.
The goodwill of the site is its plain, useful honesty, and the Company guards both the integrity of its words and the accuracy of its claims. A description here of how a multi-drop route plans a day is a sincere offer of how that work is done, not a promise measured in ink by the word. Trade marks and the trade name of MTVan Can LLC remain the property of their owners, and nothing on the website gives anyone a licence to take them for their own use.
You may use this website for its honest purpose, which is to learn about the service, request a tariff and read the documents it publishes. Using the site to mount a nuisance, to attack its systems, to harvest the contact details of its readers, to place a fake booking, or to publish anything illegal or harmful is a misuse of the doorway and a breach of these terms. Reasonable behaviour is expected in the same quiet way it is expected across a depot counter.
The Company moderates its own doorstep and may refuse or end access for anyone who treats these pages as a staging ground for trouble. That does not mean the site is precious about disagreement; a courteous reader who challenges the tariff or questions a pricing line is welcome, and the depot thrives on that honest kind of challenge. The line falls between the person arguing like a tradesman and the person abusing the hall, and the Company asks only that you stand on the courteous side of it.
The way the Company treats the personal information that moves through a booking is set out in the separate privacy policy, and that policy forms part of the terms you accept by using the site and the service. In short, the Company holds only what the work needs, uses it for the work gathered for, shares it only to carry the task or answer a clear legal duty, and lets you see, correct and erase it on request through notify@mdtgroup.mom.
The tenancy of these two documents, the privacy policy and these terms, is a simple division. Privacy answers about your information. These terms answer about the freight, the route, the tariff and the settlement. Where a question could be read as both, the more protective answer wins, in the same way a cautious driver is never wrong to slow for an uncertain gate. Both documents are written to be read by a busy person, not to hide a gotcha inside a maze.
These terms, together with the tariff for your booking and the privacy policy, make up the whole agreement between you and the Company for the work they cover. Any earlier understanding, whether spoken over a phone or sketched on the back of an envelope, is superseded by the written terms of the current booking, so there is one clear sheet to govern the run rather than a jumble of remembered wishes.
If a court finds one clause of these terms unlawful or unenforceable, that clause is struck down on its own and the remainder stands, trimmed like a branch that cannot hold weight rather than uprooting the whole tree. No single broken branch should sink an otherwise sound agreement between a customer and its carrier, and the rest of these terms continue to bind both sides with the same force as before the offending line was removed.
These terms and any dispute arising from them travel under the laws of the State of Utah and the United States, in which the Company operates and keeps its depot. Reviewing these conditions under that law keeps the rule book anchored to the place where the routes actually run, because freight planned from a West Jordan depot spends its honest working day in a region whose courts and customs the Company knows first hand.
Courts of the State of Utah hold jurisdiction over any action that flows from these terms, save where the law insists otherwise or where both sides agree on a fair alternative. A jurisdictional clause is not written to snatch advantage; it is written so that neither side has to shop around half a nation to find a court when a disagreement occurs. The sensible hope remains that a bin box of freight never needs a courtroom at all, and the ordinary method of settling a difference is described next.
Before any claim reaches a solicitor, both sides agree to talk it through with a fair attempt. Write a plain description of the issue to notify@mdtgroup.mom or call +12398804549, and the Company will put a named person on the matter within a short working time, review the evidence, and give a straight answer rather than a legal shuffle. Most freight disagreements, about a late delivery, a routing charge or a note of damage, are settled best at this first desk.
If talking does not settle it, the next steps rise gently in formality, from escalation to a senior member of the Company, to agreed mediation, and only then, if the matter resists every reasonable effort, to the courts whose jurisdiction governs these terms. The ladder exists so that a small claim does not drown a working week in paperwork, and both the customer and the Company have a standing interest in climbing it only as far as the problem truly requires.
These terms will change from time to time as the service, the routes and the law move in their ordinary seasons. When a change is made the revised date at the head of this page will move forward, and where a change affects a running contract in a meaningful way the Company will draw the attention of the affected customer before the new wording governs their next booking rather than slipping it in unnoticed.
The wording that applies to a booking is the wording current when that booking is made, unless a lasting agreement or the law says otherwise. That keeps the field clear for both sides: the tariff you accepted is judged against the rule book that stood the day you accepted it, and neither side is forced to chase a moving text to understand the promise they made. A customer who keeps a dated copy of the terms with their tariff has the best record of all.
Questions about these terms, about a booking, or about any paper the depot issues are answered through the same doors as the freight itself. Write to notify@mdtgroup.mom, call +12398804549 during depot hours, or send a note to MTVan Can LLC at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). A named person will take your message and see that it reaches the desk that can act on it.
The Company would far rather spend an hour explaining a condition over the phone than spend a month untying a misunderstanding on paper. Freight moves cleanly when both sides share the same mental tariff. If this rule book, this website or a tariff doc leaves a question standing, ask it plainly and the answer will come back in the same plain language, because a term nobody understands helps neither the customer who signed nor the carrier who wrote it.